Terms and Conditions

Deposits, Payment Schedule, and Refunds
Payment Method
Returned Item Fees
Prices
Information about the Performances on the Itinerary
Tour Cancellation Insurance
Baggage Handling
Packing and Airline Luggage Regulations
Getting Around: Walking and Public Transportation
Changes to the Hotels and Tour Itinerary
Participation and Behavior
Travelers with Disabilities
Required Forms
Personal Use of the Information on the Tour
Minimum Number of Participants and Tour Cancellation
Statement of Responsibilities

The following document outlines the policies that govern the trips offered by In Mozart’s Footsteps.  It tells you what you can expect from us, and what you agree to do in return. By registering for a trip, you agree to these policies.

Deposits, Payment Schedule, and Refunds
A $500 deposit must be made when you register for a trip.  (See Payment Options for ways to pay.) Deposits for the 2018 trips are 100% refundable through January 31. After February 1, your deposit will not be refundable for any reason and will be forfeited if you cancel your tour reservation. If you register for the tour after February 1, your deposit is 100% refundable for two weeks from the day the registration was made.

Full payment is due on or before March 15, and is non-refundable. If you register for the tour after March 15, 100% of the tour price is required at the time of registration and this payment is non-refundable.

Cancellations must be made in writing by sending an email using the contacts page or by sending a letter to In Mozart’s Footsteps, 1 Deacon Palmer Place, Southern Pines, NC 29397. A cancellation must be received by the deadlines listed above.

Any and all refunds will be made by check.

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Payment Method
Payment for the tour can be made in two ways,

1.     You can send a personal check, bank draft, or money order to the address listed on the invoice.

2.     You can pay by PayPal. This can be a direct withdrawal from a bank account or this can be payment by credit card. PayPal is extremely safe and is used by thousands of people, including many on past In Mozart’s Footsteps tours. To pay by PayPal, contact us (Contact Us page or call 866-721-1756 toll free) and let us know that you wish to pay with PayPal, and we will send you an invoice with all the instructions.

Credit card payments can only be made through PayPal.

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Returned Item Fees
If a payment is returned unpaid to In Mozart’s Footsteps for any reason, you will be assessed a $25 returned item fee per occurrence. The fee(s) will be added to your trip account and must be paid before the trip.

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Prices
The specific list of what is included on each of the 2018 trips is included in the description for each trip.

Our tours do not include airfare and it is the participant’s responsibility to arrange transportation to the first city of the trip and from the last city. Dr. Nelson would be glad to make recommendations about airports, schedules, and flight itineraries.

Prices are subject to change without notice because of unexpected changes in the exchange rate and/or last-minute changes in other trip costs. That said, we at In Mozart’s Footsteps are extremely careful with our budgeting and believe that any price changes to the cost of the trip would be extremely rare.

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Information about the Performances on the Itinerary
Tickets for many of the performances listed on each trip usually do not go on sale until a few month before the date of the concert or opera, and we cannot guarantee that we will attend these performances. That being said, In Mozart’s Footsteps has nearly always obtained tickets to the performances listed for each trip.

In Mozart’s Footsteps purchases the tickets for concerts and operas in March. Tickets for travelers who sign up for a trip after March 1 cannot be guaranteed. In past years, we have been able to purchase tickets for every traveler who signed up after March 1. Contact us if you have any questions.

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Tour Cancellation/Interruption Insurance
Trip cancellation or interruption insurance is not included in the price of your trip. Many travelers obtain this insurance, and it is recommended that travelers with In Mozart’s Footsteps strongly consider getting this insurance. Such insurance is available from many independent agencies at relatively low cost. The reason for trip cancellation/interruption insurance would be if you could not take the trip  because of last-minute illness, if your flights were cancelled or delayed, or for a variety of other reasons.

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Baggage Handling
There will be some times during the trip when you will have to carry your bags yourself. Some of these times may be carrying bags through airports, moving bags to and from taxi cabs, moving bags to and from trains, taking your bags to and from hotel rooms.

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Packing and Airline Luggage Regulations
Try to pack as lightly as you can. This will make it much easier to move through airports and between cities. Several years ago, Dr. Nelson had a traveler on a 20-day trip who brought all of her clothes in a carry-on bag, and she looked great every day!

Each traveler needs to carefully read the baggage allowances and any baggage fees from the web site of your airline.

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Getting Around: Walking and Public Transportation
Vienna, Prague, Budapest, and Leipzig have wonderful public transportation systems, and we will take their subways, streetcars, and buses on most days in those cites. (A public transportation pass is included in the trip price.) Salzburg is much smaller than the other cities, and we will walk to all museums and activities.

People in Europe walk a lot, and our trips are no exception. We may spend several hours walking on a guided tour of a city or stand for a similar time in a museum. Dr. Nelson crafts each itinerary to try to avoid days with excessive walking or standing. Still, walking and standing are part of the trip.

Some travelers have created “low walking options” for themselves on past trips, and have taken taxis to museums or concert halls to avoid excessive walking. If you are interested in such an option, contact us and we will work with you to try to meet your needs.

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Changes to the Hotels and Tour Itinerary
Dr. Nelson is committed to making the trip the best it can possibly be. Still, there may be last-minute changes to our daily itinerary. Sometimes opportunities come up such as a new museum exhibition or the possibility of getting into a rehearsal, and occasionally a concert may be cancelled or an exhibition may be cancelled. Dr. Nelson will print out daily itineraries and give them to all travelers. Uncompleted portions of the initial tour itinerary are not cause for refund. In Mozart’s Footsteps also reserves the right to change hotels as needed.

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Participation and Behavior
We’ll have a great time on the trip, and it is assumed that everyone will behave with decorum. It would be rare that someone misbehaves or does things that are incompatible with the safety, comfort or convenience of other members of the tour. If such a thing should occur, In Mozart’s Footsteps will hold the exclusive right and discretion to expel someone from the trip at any time, without any claims or complaints by that person against In Mozart’s Footsteps.

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Travelers with Disabilities
Any participant with a pre-existing physical, mental, or emotional disability that may require attention or treatment must notify In Mozart’s Footsteps in writing prior to the beginning of a tour.

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Required Forms
coming soon

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Personal Use of Information on the Tour
The information given on the tour (by Dr. Nelson or tour guides) is for the personal use of the travelers on the trip. Using this information for any other reason is prohibited.

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Minimum Number of Participants and our Cancellation
In Mozart’s Footsteps retains the right to cancel a trip if less than 12 people register or it Dr. Nelson is ill. Neither of these circumstances has ever occurred. In the rare instance of the cancellation of a tour, all money that you have paid will be refunded within 14 days of the tour’s cancellation.

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Statement of Responsibilities
In Mozart’s Footsteps (IMF) shall not be held responsible for any wrongful or negligent acts or omissions by any supplier or other party not directly owned or controlled by IMF or by the failure of any equipment operated by any such supplier or other party. IMF shall not be liable for any loss, injury, or damage to person, property or otherwise, in connection with any accommodations, transportation, or other services, resulting directly or indirectly from any acts of God, dangers incident to the sea, fire, breakdown of machinery or equipment, acts of government of other authorities, wars whether or not declared, hostilities, civil disturbances, strikes, riots, thefts, pilferages, epidemics, quarantines, medical or customs regulations, defaults, delays or cancellations of or changes to itineraries or schedules. Neither IMF nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes. IMF does not have special knowledge regarding the hazards of medical procedures in any location, suitability of medical travel for any person, financial condition of any supplier, unsafe conditions, health hazards, weather hazards, political conditions, or climate extremes at locations to which you may travel. IMF responsibility to passengers carried in vehicles and aircraft for transfer and excursions and tours is governed by the laws of the respective countries in which the tours take place and no other country. All claims against IMF must be made within 30 days of travel and are subject only to the jurisdiction of the courts of the country in which the cause of action arises. IMF is not responsible or liable for defaults of those not directly under the control of IMF. All tickets and vouchers issued for transportation and services are subject to the terms and conditions under which such transportation and services are provided to the participant by the owners or contractors.

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